The receptionist at our dealership has been sick for the last couple of days, so I volunteered to work from her station and take over her duties while she recuperates from a nasty cold. After just one day, my respect for her position, work ethic and attitude has shifted dramatically. Wow, what a tough job! We often forget how important jobs, such has reception or secretary, truly are. For example, the phone never stops ringing. Never. Most of us have the luxury of letting phone calls go to voicemail when we are “busy”, but not the receptionist as they are the face of the company, literally. They are the first voice/face a customer sees when they call or walk in the door and it is imperative they have a good attitude, the whole day. This leads to my second point. The receptionist has to be upbeat and positive all day, every day. I am not lying when I say that this is next to impossible. A “bad day” can not be in a receptionist’s vocabulary as they are just as important in the sales process as the salesman or the sales manager. They set the tone for the entire sale/discussion. Lastly, the receptionist is one of the hardest working positions in a business. Not only do they assist everyone, but they may also serve as public notary, title clerk, administrative assistant, safety officer and much more. I used to think my job was difficult…no more! I salute and thank all receptionists. Thank you for removing stress from everyone’s day, doing more than your share and performing each task with a smile on your face.
At Ryan Motors, vehicles may be our profession, but people are our passion.